If you’ve ever driven down Bruton Smith Boulevard on a Saturday, you know the vibe. It’s chaotic. You have the shoppers swarming Concord Mills, the race fans eyeing the speedway, and then there is this massive, sprawling stretch of car dealerships known as the Hendrick Auto Mall Concord Mills.
Most people think it’s just a place to get an oil change or haggle over a sticker price. Honestly, though? It’s a lot more calculated than that. It is a 30-acre automotive ecosystem that functions like a small city, and if you don’t know how to navigate it, you’re basically leaving money—or at least a lot of time—on the table.
The Layout Nobody Explains
Most car buyers show up at one building and assume that’s the whole deal. It’s not. The "Auto Mall" isn’t one giant warehouse; it’s a collection of six distinct dealerships representing 10 different manufacturer nameplates.
You’ve got Hendrick Toyota Concord and Honda of Concord as the anchors. Then there is the massive complex housing Hendrick Chrysler Dodge Jeep RAM FIAT. Tucked in there, too, are the Hendrick Volkswagen and Hendrick KIA stores.
Why does this matter? Because they share inventory and resources. If you are looking for a used Ford F-150 but you’re standing on the Toyota lot, you aren't stuck with just what’s in front of you. They have access to over 6,000 pre-owned vehicles through the Hendrick network. Basically, you’re shopping a digital warehouse while standing in a physical showroom.
The NASCAR Connection
You can’t talk about this place without mentioning the "Heritage Center" and the proximity to Hendrick Motorsports. Rick Hendrick isn't just a businessman; he’s a gearhead who started with a single struggling Chevy franchise in 1976.
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The Auto Mall is literally adjacent to the 11-time NASCAR Cup Series champions' facility. In fact, when they built the mall expansion back in 2014, they added an entrance on Bruton Smith Boulevard specifically so fans could access the team facility more easily.
What Actually Happens in Those 133 Service Bays?
Service is where most people get frustrated with car dealerships. We've all been there: sitting in a plastic chair, drinking stale coffee, waiting four hours for a "30-minute" oil change.
At Hendrick Auto Mall Concord Mills, they have 133 service bays across the different brands. That sounds like a lot, but during peak hours, it’s still a squeeze.
The Video Inspection Hack
One thing they’ve started doing—which honestly should be mandatory everywhere—is sending video inspections. While your car is on the lift, the technician (someone like Vinny or Chris, names you’ll see all over their 5-star reviews) filmed a quick walk-around. They show you the actual brake pads. They point at the actual leak. It’s harder to fake a repair when you’re looking at it on your phone.
- Pro Tip: If you’re getting service, don't just sit in the lobby. They run a complimentary shuttle to Concord Mills mall. You can go grab lunch or see a movie instead of staring at the showroom wall.
The "No Games" Myth vs. Reality
Every dealer claims they have "no-pressure" sales. We know that’s usually a stretch. However, the Concord Mills location has a weirdly high volume of repeat customers for a place so close to a major metro like Charlotte.
Why? Because they lean heavily on "Sales Price Transparency."
Recently, buyers have highlighted specific staff like Austin Robinson at the Toyota store or Duran Agba at the CDJR location for being "straight shooters." The trend in 2026 is moving away from the four-square negotiation sheet and toward digital pre-approvals. You do the math at home, you show up, you verify the car isn't a lemon, and you sign.
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The Used Car Inventory Trap
Be careful with the "Used Inventory" labels. Because they have so many brands in one spot, they often have "Certified Pre-Owned" (CPO) vehicles sitting right next to "as-is" trades.
- CPO: These go through a multi-point inspection and come with a factory-backed warranty.
- Standard Used: These are inspected but might not have the same safety net.
- Under $15k: They keep a specific inventory for budget buyers, but these move fast. Like, "sold before the photos hit the website" fast.
Financing: The Part Everyone Hates
Let’s talk about the $799.00 Dealer Administrative Fee. It’s there. It’s real. It’s in the fine print.
When you’re looking at a 2026 Toyota Camry or a Jeep Gladiator, you need to account for that fee plus taxes and tags. The Hendrick finance departments work with local Concord banks and national lenders, but honestly, you should always bring your own pre-approval from a credit union first. It gives you a baseline. If they can beat it, great. If not, you’re protected.
Is the Hendrick Auto Mall Concord Mills Right for You?
This isn't a boutique experience. It’s a high-volume, fast-paced automotive hub. If you want a quiet, one-on-one "let's have tea and discuss your lifestyle" vibe, this might feel overwhelming.
But if you want:
- Variety: Being able to walk from a Kia Telluride to a VW Atlas in five minutes.
- Convenience: Getting your car serviced while you shop at the mall.
- Tech: Getting those video updates from your mechanic.
Then it’s probably the most efficient place to buy a car in North Carolina.
Actionable Next Steps
- Check the Digital Inventory First: Don't just show up. Use the "Value Your Trade" tools on their specific brand sites (like Hendrick Toyota Concord or Hendrick Kia) to get a Kelley Blue Book Instant Offer before you leave the house.
- Schedule Service for Tuesday or Wednesday: Avoid Mondays and Saturdays. Those 133 bays fill up, and even with the shuttle, your "quick" visit will become an all-day affair.
- Ask for the Tech Video: If they don't automatically send the video of your vehicle's inspection, ask your service advisor for it by name. It’s the best way to ensure you aren't paying for "ghost" repairs.
- Verify the Location: Remember that some Hendrick stores moved. The CDJR store used to be on Concord Parkway North; it’s now firmly at 7630 Hendrick Auto Plaza NW. Don't let your GPS take you to the old spot.