Search for "Jeremy Harrison Director of Operations Related.com HPS" and you’ll find yourself in a bit of a digital maze. It's one of those corporate names that pops up in professional circles, especially when folks are talking about the massive machine that is Related Companies—the real estate giant behind Hudson Yards.
But here’s the thing: people often confuse the "Jeremy Harrisons" of the world. There’s a politician in Canada, a health system VP at MultiCare, and even a veteran advocate. The Jeremy Harrison linked to the high-stakes world of Related and the operational side of specialized property services is a different breed entirely. We're talking about the gears behind the glass towers.
The Related Connection and the HPS Mystery
So, what is HPS? In the world of Related.com, HPS usually refers to Hudson Yards Plaza Services or related high-performance service sectors. When you’re managing a "city within a city" like Hudson Yards, you aren't just a landlord. You're basically running a small nation.
Jeremy Harrison’s role as Director of Operations isn't about sitting in a mahogany office signing checks. It’s a "boots-on-the-ground-in-a-suit" kind of job. You’ve got to manage the flow of thousands of people, technical maintenance of cutting-edge infrastructure, and the invisible logistics that keep a multi-billion dollar development from grinding to a halt.
Honestly, the job is mostly about solving problems before anyone knows they exist. If a visitor to the Vessel or the shops at Related’s flagship properties has a seamless day, Harrison’s team did their job. If the elevators work, the security is tight but invisible, and the digital kiosks aren't glitching, that’s the operational win.
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Why This Role Matters More Than You Think
Operations in real estate used to be boring. It was "facilities management"—fixing toilets and painting walls. Not anymore. Today, being a Director of Operations at a firm like Related means you're basically a tech manager.
- Data Integration: They’re using IoT sensors to track foot traffic and energy use.
- Security Tech: Managing high-level HPS protocols that protect high-net-worth tenants and millions of tourists.
- Customer Experience: Bridging the gap between a physical building and the digital interface of Related.com.
Jeremy has been noted for his ability to navigate these "tech-driven" shifts. It’s not just about the bricks; it’s about the clicks too. Managing the digital operations of Related.com alongside the physical HPS requirements is a balancing act that most people would find exhausting.
Sorting Fact from Friction
There’s a lot of noise online. Some AI-generated blogs (the kind that sound like they were written by a robot on coffee) try to paint Harrison as a "visionary captain." Let’s be real: he’s a high-level executive in a very demanding, high-pressure industry. It’s about efficiency, margins, and uptime.
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One thing that sticks out in Harrison’s career—and something often discussed in operations circles—is the integration of advanced analytics. You can’t run a place like Hudson Yards on "gut feelings" anymore. You need hard data on how people move through space.
The Challenges He Faces Daily
It’s not all sleek glass and success. The operational side of real estate is messy.
- Supply Chain Woes: Getting specialized parts for custom European elevators or high-end HVAC systems is a nightmare right now.
- Labor Markets: Finding staff who can handle the "HPS" level of service—which is essentially five-star hotel quality in a commercial setting—is getting harder.
- Sustainability: New York’s Local Law 97 puts immense pressure on operations directors to slash carbon footprints or face massive fines.
The "HPS" Factor
When people look up "HPS Related.com," they are often looking for the High Line Plaza Services or the specific service contracts that Related uses to maintain their public-private partnerships. Harrison’s oversight here is crucial because these areas are the "face" of the company. If the plaza looks dirty or the security feels aggressive, it hurts the Related brand.
Harrison basically acts as the glue between the third-party vendors and the corporate headquarters. It’s a lot of meetings, a lot of "standard operating procedure" (SOP) writing, and a lot of responding to emergencies at 3:00 AM.
What This Means for the Future of Operations
If you’re looking at Jeremy Harrison’s trajectory, you’re seeing the blueprint for the modern real estate executive. The "Director of Operations" isn't a dead-end job anymore; it’s a stepping stone to COO or CEO roles because you’re the only one who actually knows how the whole machine works.
To mirror this kind of success in your own career or business, you've gotta focus on a few specific areas:
- Master the Tech: Don’t just understand your product; understand the software that tracks your product.
- Human-Centric Leadership: Harrison is often cited for his focus on team dynamics. In operations, your front-line staff is your biggest asset. If they’re unhappy, the building fails.
- Adaptability: The rules of New York real estate change every week. If you can’t pivot your HPS strategy on a dime, you’re toast.
The takeaway here is pretty simple: Jeremy Harrison’s work at Related and HPS represents the shift of real estate into a "service-as-a-product" industry. It’s no longer about owning the land; it’s about how perfectly you can operate it.
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To keep up with leaders like Harrison, start by auditing your own operational "tech stack." See where your data is siloed and where you can integrate your physical services with your digital presence. That’s where the real money is moving in 2026.