Finding the right insurance agent usually feels like a chore you’d rather skip. You want someone who knows the fine print but actually talks like a person. In the Houston area, one name that pops up constantly is State Farm Guadalupe Ortiz. People aren't just looking for a quote; they’re looking for "Lupe."
She’s been in the game for a long time. Over 25 years, actually. That’s not just a statistic on a LinkedIn profile; it’s a quarter-century of navigating Texas hurricanes, fender benders on I-10, and helping families figure out if they actually need that extra life insurance rider.
Who is Guadalupe Ortiz?
Guadalupe Ortiz is a seasoned State Farm agent based in Houston, Texas. Her office is located at 17802 W Little York, Ste 600. If you’ve spent any time in that part of Harris County, you know the neighborhood. It’s a busy hub where people need quick answers.
Lupe is a Loyola University of Chicago graduate. She’s also a mother of two. Honestly, that matters when you're talking about protecting a family’s future. There’s a level of empathy there that you don’t always get from a 1-800 number. Her team is known for being "licensed professionals," which is the industry way of saying they actually know the legalities of what they’re selling you.
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What the Agency Actually Does
It’s more than just car insurance. While most people call State Farm Guadalupe Ortiz because they bought a new truck or need to renew their tags, her office handles a massive range of products:
- Auto Insurance: The bread and butter. From standard sedans to collector cars.
- Home & Renters: Essential for Houston’s unpredictable weather.
- Business Insurance: Helping local entrepreneurs protect their shops.
- Life & Health: The "serious" stuff that people often put off.
- Recreational Vehicles: ATVs, RVs, and motorcycles.
The agency also specializes in "Out of State Transfers." If you’re moving to Houston from California or Florida, you can’t just keep your old policy. You need someone who knows the Texas Department of Insurance (TDI) rules, which are—let’s be real—a bit of a headache.
Why Location Matters in Houston
Houston is a sprawl. Dealing with an agent who understands the specific risks of Harris County is a huge plus. We’re talking about flood zones, high-traffic corridors, and the specific cost of labor for repairs in the metro area.
Lupe’s office hours are pretty flexible, which is a breath of fresh air. They stay open until 7:00 PM most weeknights (Monday through Thursday). They’re even open on Saturdays from 10:00 AM to 2:00 PM. Most of us can't take off work at 2:00 PM on a Tuesday to talk about a condo policy, so those late hours are a legit lifesaver.
The Team Behind the Name
One thing most people don't realize is that an agent is only as good as their staff. At the State Farm Guadalupe Ortiz office, you’ll likely run into people like Priscilla Contreras or Angie Restrepo.
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- Priscilla Contreras: She’s been in the insurance world since she was 18. She’s a Houston resident of over 45 years. That’s deep local knowledge.
- Angie Restrepo: A resident for over 10 years, originally from Colombia, adding to the agency's ability to serve a diverse community.
- Cassidy Contreras: A newer face who joined in early 2024, focusing on helping people walk through the basics of their first policies.
What Most People Get Wrong About Insurance Agents
A lot of folks think all State Farm offices are the same. They aren’t. Each agent is essentially a small business owner. Lupe owns her agency. This means she’s incentivized to actually keep you happy.
If you call a corporate hotline, you’re just a policy number. If you call Lupe’s office at 281-855-5873, you’re talking to someone who might live three streets over from you. They use something called a "Personal Price Plan." It’s basically a fancy term for "let’s see what discounts we can stack so you don't overpay."
The "Lupe" Difference: Community and Service
In a world of apps and AI chatbots, the human element is becoming a luxury. Lupe has built her reputation on being a "Good Neighbor" in the literal sense. Whether it's helping with a relocation to the Harris County area or explaining why a certain deductible makes sense for a business owner, the goal is clarity.
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The feedback from the community often highlights the "remarkable service." It’s not just about the price—though everyone loves a discount—it’s about the peace of mind knowing that if a tree falls on your roof at 3:00 AM, you know exactly who to call.
Actionable Next Steps for Houston Residents
If you’re looking to review your current coverage or you're moving into the area, here is how you can actually get things moving with the State Farm Guadalupe Ortiz team:
- Audit Your Current Policy: Look at your "Declarations Page" from your current provider. See what you're actually paying for. Most people are surprised to find they’re paying for coverage they don't need or are missing things they do.
- Request a Personal Price Plan: You can text the agency at 281-855-5873. It’s 2026; you don't necessarily have to sit in an office for an hour if you don't want to.
- Check for Multi-Line Discounts: If you have your car with one company and your life insurance with another, you’re likely leaving money on the table. Bundling is the oldest trick in the book because it actually works.
- Visit the Office: If you prefer face-to-face, stop by the West Little York location. Sometimes, seeing the people who handle your claims makes a big difference in how you feel about your protection.
Whether you're a lifelong Houstonian or just landed at Bush Intercontinental with a U-Haul, having an agent like Guadalupe Ortiz in your corner makes the "business" of life a lot less stressful. Don't wait for a claim to happen before you figure out who your agent is.