Ever tried to find a specific utility contact while holding a flashlight in a pitch-black kitchen? It's not fun. Honestly, navigating the phone number for Duquesne Light Company can feel like a maze if you don't know which line goes where. Whether you’re dealing with a flickering transformer or just trying to figure out why your bill looks like a mortgage payment, having the right digits on hand saves a massive amount of stress.
The main thing to keep in mind is that Duquesne Light splits their support. They have a specific line for emergencies and another for the "boring" stuff like billing and account setup.
The Most Important Number: Reporting Outages
If the power is out, you don't want the billing department. You need the dispatchers. For any emergency—think downed wires, sparking poles, or a total neighborhood blackout—the primary phone number for Duquesne Light Company is 1-888-393-7000.
You can also reach this same emergency line at 412-393-7000.
They stay open 24/7 for these calls because, well, electricity doesn't wait for business hours to cause trouble. A quick tip: if you see a downed wire, stay at least 30 feet away. Don't assume it's dead just because it isn't "dancing" or sparking. Call it in immediately and let the pros handle it.
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Getting Through to Customer Service
For the everyday stuff, like starting a new service or asking about a payment, you'll use a different route.
Residential Support
Most people reading this are likely residential customers. For you, the number is 1-888-393-7100. Locally, you can dial 412-393-7100.
Their customer service hours are usually Monday through Friday, 8 a.m. to 5 p.m. If you call on a Saturday morning, you're probably going to get an automated recording. It’s kinda annoying, but that's the standard utility schedule.
Business and Commercial Needs
If you’re running a shop or a large facility in the Pittsburgh area, you’ve got a dedicated line. Business customers should call 412-393-7300.
This line is specifically for commercial account management and "Business Concierge" services. It's basically a way to bypass the residential queue if you have complex industrial power needs or municipal lighting issues.
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When to Call vs. When to Go Online
Sometimes, calling the phone number for Duquesne Light Company is actually the slower way to get things done. In 2026, their digital tools are pretty robust.
If you just want to pay your bill, you can do that over the phone at 1-888-393-7100 using their automated system, but the mobile app is usually faster. However, there are times when you must talk to a human.
- Payment Arrangements: If you’re behind and need a "hardship" plan or want to discuss the Dollar Energy Fund, call the residential line. They have specialists for this.
- Medical Certificates: If someone in your house relies on life-support equipment, you need to call them to get a medical certificate on file. This ensures they prioritize your power restoration during a major outage.
- Property Damage: If a DLC truck clipped your fence or a power surge fried your fridge, you'll want to start a claim by calling the main customer service number.
Avoiding the "Scam" Calls
This is a big one. Scammers love to impersonate Duquesne Light. They’ll call you and say your power is going to be shut off in thirty minutes unless you pay with a prepaid debit card or "Zelle."
Duquesne Light will never do this. They don't demand immediate payment over the phone with gift cards. If you get a suspicious call, hang up. Call the official phone number for Duquesne Light Company (1-888-393-7100) yourself to check your account status. It’s the only way to be 100% sure you aren't being played.
What to Have Ready Before You Call
Don’t just dial and hope for the best. To get through the menu faster, have these items sitting in front of you:
- Your 10-digit account number (found at the top of your bill).
- The last four digits of the primary account holder's Social Security number.
- A pen. Seriously. You’ll likely get a confirmation number or a "work order" number that you'll need later.
If you are calling about an outage and can't find your account number because it's dark, don't sweat it. The automated system can usually find you by the phone number associated with the account or your street address.
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Quick Reference Summary
| Need | Phone Number |
|---|---|
| Emergency / Power Outage | 1-888-393-7000 |
| Residential Customer Service | 1-888-393-7100 |
| Business / Commercial Support | 412-393-7300 |
| New Business / Construction | 412-393-4343 |
Basically, if it's life-threatening or the lights are out, use the -7000 number. If it involves money or moving, use the -7100 number.
Moving Forward
The best thing you can do right now is save the phone number for Duquesne Light Company into your cell phone contacts under "Electric Company." You don't want to be Googling this while your phone battery is at 4% during a winter storm.
If you're currently dealing with a high bill, call the residential line and ask specifically about "Budget Billing." It levels out your payments so you don't get hit with a massive spike in January or July. It's a lifesaver for the monthly budget.
Check your recent statement today to verify your account is registered for "My Alerts." This sends a text to your phone the second an outage is detected in your zip code, often before you even realize the power is gone.